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At Vertex, we strive to provide a seamless and satisfactory shopping experience for all our customers. All the orders are placed from and delivered anywhere in UAE. 100 % of orders are shipped within one business day. Orders placed over the weekend (Saturdays) are dispatched on Mondays. Our Shipping Policy includes ensuring that your purchased power tools are shipped promptly, securely, and in the best possible condition. Please review the following shipping policy details to understand our procedures and guidelines:

  1. Shipping Methods and Timeframes:
    a. We offer standard shipping for all orders within the continental United States.
    b. The estimated delivery time for standard shipping is 3-7 business days, depending on your location.
    c. Expedited shipping options, such as overnight or two-day delivery, may be available at an additional cost. The exact timeframe and cost will be provided during the checkout process.
  2. Order Processing:
    a. All orders will undergo thorough verification and processing before shipment.
    b. Processing typically takes 1-2 business days, during which we validate the payment, verify the order details, and prepare the power tools for shipping.
  3. Shipping Charges:
    a. The shipping cost will be calculated based on the weight, dimensions, destination, and selected shipping method.
    b. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your order.
  4. Shipment Tracking:
    a. Once your order is shipped, we will provide you with a tracking number via email or SMS, depending on the contact information you provided during checkout.
    b. You can use the tracking number to monitor the progress of your shipment through our website or the designated shipping carrier's website.
  5. Shipping Restrictions:
    a. We currently ship power tools within the continental United States only. We do not offer international shipping at this time.
    b. Some states or localities may have restrictions on certain types of power tools. It is your responsibility to be aware of any such regulations that may apply to your location.
  6. Delivery Issues and Returns:
    a. In the unlikely event that your order is lost, damaged, or delayed during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
    b. For information regarding returns and exchanges, please refer to our Returns Policy, which outlines the procedures and guidelines for returning or exchanging power tools purchased from Vertex.
  7. Address Accuracy:
    a. It is essential to provide accurate and complete shipping information during checkout to avoid delays or delivery issues.
    b. Vertex will not be held responsible for any delivery problems arising from incorrect or insufficient address details provided by the customer.
  8. Force Majeure:
    a. In the event of unforeseen circumstances, including but not limited to natural disasters, severe weather conditions, or transportation disruptions, that may impact our ability to fulfill your order within the estimated timeframe, Vertex will not be liable for any resulting delays.

Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review and understand the policy before placing an order.

If you have any further questions or require assistance, our dedicated customer support team is available to help. Contact us through our website or the provided contact information.

Thank you for choosing Vertex for all your power tools needs.